This is the 8X5 FortiCare contract only product for FortiWeb-4000E. This product covers FortiCare contract for the purchased duration.
FortiCare 8×5 Enhanced Support
Fortinet’s FortiCare 8×5 Enhanced Support offering is designed for customers who need support during local business hours. FortiCare 8X5 Enhanced Support includes access to support services via telephone, the customer support web portal and online chat system. Additionally, 8×5 Enhanced Support includes advanced exchange hardware replacement. *Note: Advanced exchange hardware replacement may not be available in all locations.