This is a Contract Upgrade Only product. It includes 12 Months Hardware bundle Upgrade from 8×5 to 24×7 FortiCare Contract.
FortiCare 24X7 Comprehensive Support
Customers who need round-the-clock access to mission critical support services will find that 24×7 Comprehensive Support meets their requirements. In addition to online ticket access and online chat, 24×7 includes telephone support at any time day or night. 24×7 also includes an advanced exchange hardware replacement RMA benefit so that customers can sustain high levels of availability