Barracuda Web App Firewall 660 Premium Support Contract
Barracuda Premium Support ensures that an organization’s network is running at its peak performance by providing the highest level of 24×7 technical support for mission-critical environments.
Customers will benefit from a dedicated account manager and a team of technical engineers who will provide fast resolution of high-priority support issues, ensuring that equipment maintains continuous uptime.
Premium Support is designed for enterprises who cannot afford extended periods of downtime for their mission critical environments.
Benefits of Premium Support
24×7 global support
Priority Level Agreement (PLAs) to guarantee that issues are resolved quickly
Dedicated support team that is familiar with your environment
Proactive ticket monitoring for optimal performance