This is a Hardware product with Subscription and Support Services. It includes FortiWeb-4000E, upgrade from 8X5 to 24×7 FortiCare (Enhanced Support) plus NGFW, AV, Web Filtering, and Antispam Services. This product gives you a valid Subscription for the purchased duration.
FortiCare 24X7 Comprehensive Support
Customers who need round-the-clock access to mission critical support services will find that 24×7 Comprehensive Support meets their requirements. In addition to online ticket access and online chat, 24×7 includes telephone support at any time day or night. 24×7 also includes an advanced exchange hardware replacement RMA benefit so that customers can sustain high levels of availability.